Payment Policy

Last Updated: 29/05/2025

At BLACK MEDS, we are committed to providing you with a seamless and secure payment experience. All payments on our website are processed through Razorpay, a trusted and RBI-compliant payment gateway.

1. Accepted Payment Methods

We accept the following payment options via Razorpay:

• UPI (Google Pay, PhonePe, Paytm, etc.)

• Debit Cards

• Credit Cards (Visa, Mastercard, RuPay, etc.)

• Net Banking (All major Indian banks)

• Wallets (Paytm, Freecharge, etc.)

2. Payment Security

• All transactions are encrypted and processed via SSL-secured connections.

• Razorpay is PCI-DSS compliant and ensures 100% secure payment processing.

• We do not store your card or banking details on our servers.

3. Payment Confirmation

• Once your payment is successful, you will receive an order confirmation email and SMS.

• In case the payment fails but the amount is debited, it is usually auto-refunded by your bank within 5–7 working days.

• If you do not receive confirmation, contact us at support@wearblackmeds.com, info@wearblackmeds.com or WhatsApp us at +91-8368127553.

4. Refunds & Failed Transactions

• Refunds (if applicable, read Exchange & Refund Policy) will be processed through the original method of payment within 7–10 working days.

• In case of failed or duplicate transactions, please contact us immediately with your transaction ID.

5. Fraud Prevention

• We strictly monitor suspicious or unauthorized activity. Orders flagged as suspicious may be held or cancelled after verification.

• We will never ask you to share your OTP, card PIN, or UPI PIN.

6. Dispute Resolution

For any payment-related issues, reach out to:

Email: support@wearblackmeds.com
Phone: +91-8368127553
We aim to resolve all issues within 48 working hours.

7. Grievance Redressal (as per RBI Guidelines)

If you are not satisfied with the resolution, you can contact our Grievance Officer:

Name: Devinder Kumar
Email: devinder@wearblackmeds.com
Designation: Grievance Officer
Response Time: Within 7 working days